Permanently Delete Personally Identifyable Data

A growing number of digital privacy laws include provisions that grant people the right to erasure. Because of this, businesses must have a process to delete customer data from all the applications they use.

Note: This does not constitute as legal advice and is understood to be general guidelines on how you can use Daylite as part of your greater GDPR compliance strategy. To ensure complete compliance with GDPR, discuss with your own council. Even with the right of erasure, you may be legally required to keep some types of information, eg. financial records.

Choose View > Multi-Column List
Select the Contact requesting to have their data erased in Daylite
Double click on the Contact to open their Activity View
Select an item from the Contact's Activity View
Press Delete from your keyboard
To retain the linked data, choose Unlink. To delete the data, choose Move to Trash
Repeat until all items are deleted or unlinked
Return to the contact in the Multi List view. The Contact should be highlighted for selection
Delete the Contact
Choose Window along the menu bar and select Trash
Select the items in the Trash and choose Delete

Take caution when deleting information from the Trash. Items deleted from the Trash cannot be restored!

For more options to help your customers exercise their rights to erasure, check out the free GDPR "Right to Erasure" Add-on in iOSXpert's PluginCenter.